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Webinar | Elder mediation and screening for elder abuse

31 July 2017

Time: 2:00 PM -3:00 PM
Venue: Zoom Webinar

Members: $25.00 AUD

Guests: $35.00 AUD

Monday, 31 July 2017
2:00 PM - 3:00 PM (AEST) | 4:00 PM - 5:00 PM (NZST)

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Technology required: Zoom application, PC/laptop/tablet/smartphone, sound/speakers or a headset.

Webinar | Elder mediation and screening for elder abuse

Elder abuse is an under-researched and hidden problem. It occurs across the spectrum of our society and is often unrecognised, unreported and hard to detect. Some families and/or cultures do not recognise that their behaviour is abusive or label it that way.

The World Health Organisation defines abuse of older people as ‘a single, or repeated action (commission) or lack of appropriate action (omission), occurring within any relationship where there is an expectation of trust which causes harm or distress to an older person. It is a violation of human rights and a significant cause of injury, illness, lost productivity, isolation and despair’.

Elder mediation involves an older adult, or contains issues that have a particular impact on older adults. It is a focused, preventative, respectful process – usually multi-party, multi-issue and intergenerational.

From a human rights perspective, elder mediators must ensure that the voice of the older person is heard, directly or indirectly, and respected. This applies to older people with and without capacity.

Join Associate Professor Dale Bagshaw's webinar presentation on models of elder mediation, including specific screening tools to:

• assess whether or not the mediator can accommodate for any disabilities, especially those related to capacity, competency and communication

• detect signs and risks of abuse or intimidation of the older person in pre-mediation intake sessions.

About Associate Professor Dale Bagshaw

Associate Professor Dale Bagshaw (BA, Dip Soc Stud, M Soc Admin, PhD, Cert.EM.)

Dale is a Certified Elder Mediator with the Elder Mediation International Network (EMIN) and an adjunct Associate Professor in the School of Psychology, Social Work and Social Policy, the University of South Australia where she held a number of roles including as Head of School and the Director of Postgraduate Studies. In 2007, she led the research team that wrote the first South Australian Government’s ‘Strategy to Prevent the Abuse of Older South Australians 2007-2014’ and is a member of the Steering Committee, Office for the Ageing, Department of Health and Ageing which reviewed the plan and produce the report – ‘Strategy to Safeguard the Rights of Older South Australians 2014-2021’. She continues on the Steering Committee to oversee the implementation of the new plan.

Dale convened the 6th World Summit of Mediation with Age-Related Issues in Adelaide in 2013, is the convener and Chair of the Elder Mediation Australasian Network (EMAN)., which she developed post-Summit, and has developed and maintains a comprehensive resource-rich website for elder mediators, older people and their families (see

For more information about Dale Bagshaw’s extensive background and work in elder mediation visit

Webinar information

Registration and login details

Detailed login information will be emailed to registrants as soon as the registration process is completed.


If you are unable to attend the event, this session will be recorded and all registered participants will receive access to the recording 5 working days after the event. You will have access to the recording until 31 December 2017.


This event will contribute 1 hour of CPD under the NMAS and Resolution Institute mediation accreditation schemes.

Technical support

Getting started

Contact details

Resolution Institute, Sydney, (02) 9251 3366

Resolution Institute, Wellington, (04) 470 0110