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Webinar | Elements of Outrage: A diagnostic tool for understanding people’s interests more richly by Phillip Hart

28 November 2017

Time: 2:00 PM -3:00 PM
Venue: Zoom Webinar

Members: $25.00 AUD

Guests: $35.00 AUD

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  • Registrations are closed

Tuesday, 28 November 2017
2:00 PM - 3:00 PM (AEDT) | 4:00 PM - 5:00 PM (NZDT)

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Technology required: Zoom application, PC/laptop/tablet/smartphone, sound/speakers or a headset.

Elements of Outrage: A diagnostic tool for understanding people’s interests more richly

People locked in conflict often need our help to recognise and discuss their interests in the situation. How confident are we that we have addressed all the important elements? What might we be missing? How can we support a stronger and more nuanced understanding of people’s interests?

Sandman distinguishes the negative consequences of a situation (Hazard) from the strong negative reactions - anger, concern, etc - that the person experiences (Outrage). Using an evidence-based approach - drawing on his extensive experience managing controversies - he identifies 12 elements that tend to contribute to people’s outrage and which he says dominate most conflicts.

These elements provide us with a handy checklist or diagnostic tool.

We will explore these 12 elements and road-test them by applying them to some mediation experience(s) of our own.

Register yourself and gain valuable CPD points.

Can’t attend? Register anyway and we’ll send you the recording within 5 working days after the event.

About the presenter:

Phillip Hart

Phillip Hart is Principal of a consultancy specialising in mediation, facilitation and skills development. He has more than 15 years’ experience in a wide range of contexts in the private, public and non-government sectors.

Phillip is drawn to helping people make progress where it seems most difficult, and trying to learn from those whom he least understands.

He is an active contributor to the profession; his previous conference presentations include such topics as: “Conflict Specialists and Public Confrontations”, “Connecting with a Hostile Audience” and “Riding the Tiger: Resolving Complex Many-party Issues”.

Webinar information

Registration and login details

Detailed login information will be emailed to registrants as soon as the registration process is completed.


If you are unable to attend the event, this session will be recorded and all registered participants will receive access to the recording 5 working days after the event. You will have access to the recording until 30 June 2018.


This event will contribute 1 hour of CPD under the NMAS and Resolution Institute mediation accreditation schemes.

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Contact details

Resolution Institute, Sydney, (02) 9251 3366

Resolution Institute, Wellington, (04) 470 0110