Learning & events

Online Workshop | Effective negotiation

with Lisanne Iriks

Thursday 23 July 2020 | 2pm - 3.30pm (AEST) | 4pm - 5.30pm (NZST) | Online

Session Outline:

  • Why mediators need to know about negotiation theory?

  • How you can support your clients to negotiate effectively in the current climate?

  • What can be done to support clients to maintain the business or personal relationship they have with the other party while negotiating the best possible outcome?

  • Strategies you can use when people get stuck in their negotiations in the current climate

  • Q&A

Online Workshops: One and a half hour online workshops upskilling current practitioners via Zoom meetings. A maximum of 14 attendees are able to participate in a given workshop. The trainer and the participants will be able to see each other and interact online. This new format will be delivered as ’ bite sized chunks of learning’ with an opportunity for Q&A at the end of each.

About the presenter

Lisanne Iriks
Conflict resolution specialist, Mediator

Lisanne is a qualified mediator who specialises in conflict resolution and mediation. She is the founder of Life Mediation. Lisanne was a finalist at the 2019 and has been nominated in this years' Australasian Law awards for Australian Mediator of the year.

With decades of experience, Lisanne has guided thousands of people through the mediation process and trained in conflict resolution, mediation skills and techniques. She provides mediation, coaching and facilitates training for universities and corporate clients to equip them with the skills to resolve conflict effectively.

Timing: Please note this session runs from 2.00pm AEST and 4.00pm NZ time.

Technology required: Zoom application, PC/laptop/tablet/smartphone, Internet connection, sound/speakers or a headset and an in-built microphone.

Accessing the Online Workshop

Online Workshops are run using Zoom as our online platform.

  • How do I access the Online Workshop?

    You will receive the Zoom link in your registration confirmation email.

  • What do I need on my computer or device to take part in an Online Workshop?

    You will ideally need a computer or device with a camera and microphone and good Internet coverage. You will need to make sure that you can access ‘Zoom’ in your browser. You can download and install Zoom prior or as part of the process when you first click the Zoom link.

    System requirements

    You may join the Online Workshop from your PC, Mac, Linux or mobile devices (IOS or Android). Click here to learn about:

    • Supported operating systems, tablets and mobile devices
    • Supported browsers
    • Required device processor and RAM

    Internet connectivity

    • Join a Zoom test meeting to test your Internet connectivity.
    • Check here for recommended Internet bandwidth.


    • You will need speakers or headphones to listen to the speaker. Check that your headphones or speakers are connected and the volume is turned on (where applicable).
    • You may also need to check the Audio Settings on Zoom once you have logged in.
  • How can I access technical support?




    • Resolution Institute Sydney office : +61 2 9251 3366 (Landline) | 1800 651 650 (Freecall)
    • Resolution Institute Wellington office: +64 4 470 0110 (Landline) | 0800 453 237 (Freecall)

    Zoom Help Centre

    If you require urgent assistance and are unable to reach the Resolution Institute office, please contact Zoom Help Centre and choose Free or Pro plan subscribers - Chat Live to begin the chat session. You will be required to provide the event’s Webinar ID that’s on your confirmation email. Zoom chat support is available 24/7.