Learning & events

Online Workshop | Revisiting the mediator's opening, summarising parties openings and setting the agenda

with Catherine Davidson

Monday 8 March 2021 | 11.00am - 12.30pm (AEDT) | Online

About the Online Workshop

Due to high demand, we now present the fifth round of the first in a series of online workshops revisiting the Diamond Model from Resolution Institute's five day Mediation Training. Sessions are designed for those who are keen to hone their skills in focused areas having recently completed their training or for those seeking an opportunity to refresh.

Session Outline:

Revisit the purpose of each stage, the role of the mediator and effective transition between the stages.

Mediator’s opening

  • making the opening 'yours'

  • checklist of essential ingredients

  • making the opening context appropriate — length and style

  • settling and engaging the parties

Summarising Parties Opening Statements

  • revisiting purpose — benefits for parties and mediator

  • demonstrating active listening while note taking effectively

  • methods that help capture headline points

  • summarising facts and feelings

  • inviting clarification and welcoming correction

  • managing parties who want to open up again

Setting the Agenda a good agenda is invaluable

  • how to better manage the process of agenda setting: notes, whiteboard, leading and consulting

  • framing the agenda terms constructively

  • staying flexible with the agenda throughout and keeping it 'live'

  • using the agenda as a reference tool and a pivot

  • mapping with the agenda

Wrap: Questions and Answers

Online Workshops: One and a half hour online workshops upskilling current practitioners via Zoom meetings. A maximum of 15 attendees are able to participate in a given workshop. The trainer and the participants will all be able to see each other and interact online. This new format will be delivered as ’bite sized chunks of learning’ with an opportunity for Q&A at the end of each.

About the presenter

Catherine Davidson

Catherine Davidson is a nationally accredited mediator (NMAS) and is certified by the International Mediation Institute (IMI). Catherine practised commercial litigation in London and Sydney. A mediator for 16 years, Catherine has mediated over 700 commercial and workplace disputes.

Catherine mediates under several industry schemes including the NSW Small Business Commission, Australian Small Business and Family Enterprise Ombudsman (National Franchising Panel), and The NSW Farm Debt Mediation Act. She is also a panel mediator for the Australian Disputes Centre.

Catherine has mediated a broad range of workplace disputes in both the public and private sectors, including tertiary institutions, professional services firms and hospitals.

Catherine is a trainer for the Australian Disputes Centre Mediation Training Workshops in Australia and Asia, and has delivered negotiation and mediation workshops in a number of law schools in India and China.


Timing: Please note this session runs from 11.00am–12.30pm (AEDT).

Technology required: Zoom application, PC/laptop/tablet/smartphone, Internet connection, sound/speakers or a headset and an in-built microphone.

Accessing the Online Workshop

Online Workshops are run using Zoom as our online platform.

  • How do I access the Online Workshop?

    You will receive the Zoom link in your registration confirmation email.

  • What do I need on my computer or device to take part in an Online Workshop?

    You will ideally need a computer or device with a camera and microphone and good Internet coverage. You will need to make sure that you can access ‘Zoom’ in your browser. You can download and install Zoom prior or as part of the process when you first click the Zoom link.

    System requirements

    You may join the Online Workshop from your PC, Mac, Linux or mobile devices (IOS or Android). Click here to learn about:

    • Supported operating systems, tablets and mobile devices
    • Supported browsers
    • Required device processor and RAM

    Internet connectivity

    • Join a Zoom test meeting to test your Internet connectivity.
    • Check here for recommended Internet bandwidth.


    • You will need speakers or headphones to listen to the speaker. Check that your headphones or speakers are connected and the volume is turned on (where applicable).
    • You may also need to check the Audio Settings on Zoom once you have logged in.
  • How can I access technical support?




    • Resolution Institute Sydney office : +61 2 9251 3366 (Landline) | 1800 651 650 (Freecall)
    • Resolution Institute Wellington office: +64 4 470 0110 (Landline) | 0800 453 237 (Freecall)

    Zoom Help Centre

    If you require urgent assistance and are unable to reach the Resolution Institute office, please contact Zoom Help Centre and choose Free or Pro plan subscribers - Chat Live to begin the chat session. You will be required to provide the event’s Webinar ID that’s on your confirmation email. Zoom chat support is available 24/7.