Learning & events
Online Workshop | Maximising Opportunities: Breaking Down the Separate Session
with Bianca Keys
Friday 17 July 2020 | 12.30-2.00pm AEST | 2.30-4.00pm (NZST) | ZOOM
There are many reasons that you might go to a separate session, none of which have anything to do with the comfort of the mediator. Separate sessions are one of the many tools in your toolkit, and like other tools, need to balance having purpose with creating space. In this session we will explore the following important aspects of the separate session:
keeping parties engaged
timing of questions
building rapport and acknowledging first party concerns
gentle shift towards second person perspectives and challenging
preparing people for what's to come - how to avoid the awkward silence
when might you decide NOT to have one? When might you need more than one? Benefit and Risks
Online Workshops: One and a half hour online workshops upskilling current practitioners via Zoom meetings. A maximum of 14 attendees are able to participate in a given workshop. The trainer and the participants will all be able to see each other and interact online. This new format will be delivered as ’ bite sized chunks of learning’ with an opportunity for Q&A at the end of each.
About the presenter
Bianca Keys is a highly experienced Mediator, Facilitator, Trainer and Conflict Management Coach. She is currently the Chair of the Mediator Standards Board, which oversees the National Mediator Accreditation System (NMAS).
Bianca operates her own consultancy, specialising in conflict management and resolution for commercial, workplace and healthcare disputes.
In addition Bianca has diverse experience designing and implementing industry dispute resolution schemes. She has held Federal Government and Industry appointments including for the Australian franchising, horticulture, retail, petroleum, film exhibition, and wine making industries.
Over the past 16 years Bianca has delivered mediation training in Australia, the United Kingdom, Malaysia, Hong Kong, China, Thailand, and Bahrain. This variety has given her the opportunity to develop a broad and comprehensive understanding of learning styles and best training practice. Bianca currently trains, coaches and assesses mediators under the NMAS for a number of organisations. She is passionate about developing, supporting, and mentoring a new generation of dispute resolution practitioners.
Bianca has been appointed to a number of mediation panels, including statutory appointments by the NSW Health Care Complaints Commissioner and the NSW Workers Compensation Commission. She is also a mediator with the Australian Small Business and Family Enterprise Ombudsman (Franchising, Horticulture, Small Business).
Bianca facilitates in-house conflict management and effective communications workshops. She is a frequent contributor to industry publications and conferences and is consulted for her expertise in effective communication, negotiation, conflict management and mediation
Timing: Please note this session runs from 12.30–2.00pm (AEST) | 2.30–4.00pm (NZST).
Technology required: Zoom application, PC/laptop/tablet/smartphone, Internet connection, sound/speakers or a headset and an in-built microphone.
Accessing the Online Workshop
Online Workshops are run using Zoom as our online platform.
How do I access the Online Workshop?
What do I need on my computer or device to take part in an Online Workshop?
You will ideally need a computer or device with a camera and microphone and good Internet coverage. You will need to make sure that you can access ‘Zoom’ in your browser. You can download and install Zoom prior or as part of the process when you first click the Zoom link.
You may join the Online Workshop from your PC, Mac, Linux or mobile devices (IOS or Android). Click here to learn about:
- Supported operating systems, tablets and mobile devices
- Supported browsers
- Required device processor and RAM
- Join a Zoom test meeting to test your Internet connectivity.
- Check here for recommended Internet bandwidth.
- You will need speakers or headphones to listen to the speaker. Check that your headphones or speakers are connected and the volume is turned on (where applicable).
- You may also need to check the Audio Settings on Zoom once you have logged in.
How can I access technical support?
- Resolution Institute Sydney office : +61 2 9251 3366 (Landline) | 1800 651 650 (Freecall)
- Resolution Institute Wellington office: +64 4 470 0110 (Landline) | 0800 453 237 (Freecall)
Zoom Help Centre
If you require urgent assistance and are unable to reach the Resolution Institute office, please contact Zoom Help Centre and choose Free or Pro plan subscribers - Chat Live to begin the chat session. You will be required to provide the event’s Webinar ID that’s on your confirmation email. Zoom chat support is available 24/7.