Learning & events

Online Workshop | Using Moore's 'Circle of Conflict' as a tool for mediation preparation and conflict analysis

with Lisa Frisken

Wednesday 3 June 2020 | 12.30-2.00pm AEST | 2.30-4.00pm (NZST) | ZOOM

Session Outline:
This workshop will explore the foundational work of Christopher Moore from his book ’The Mediation Process: Practical Strategies for Resolving Conflict’ in the area of conflict analysis to assist practitioners to use the framework to gain entry to the dispute, assist parties in selecting the appropriate approach to the conflict, collecting and analysing the conflict and designing a mediation plan. For mediators to be effective, Moore says, they need to ‘be able to analyse and assess critical situations and design effective interventions to address the causes of the conflict’.

Participants in this workshop will explore hypothesis building and testing leading to developing strategy and interventions and reviewing hypothesis for further intervention during the mediation process.

Online Workshops: One and a half hour online workshops upskilling current practitioners via Zoom meetings. A maximum of 14 attendees are able to participate in a given workshop. The trainer and the participants will all be able to see each other and interact online. This new format will be delivered as ’ bite sized chunks of learning’ with an opportunity for Q&A at the end of each.

About the presenter

Lisa Frisken

Lisa sees the value to both mediators and to the parties when they have the opportunity to work together to understand what the conflict is about and create solutions in a process like mediation. As a mediator Lisa sees the importance of levelling the field at the mediation table where there are power imbalances to empower all parties to participate equally in the process. As a mediator qualified, experienced and accredited to the National Mediator Standards as set by the Mediator Standards Board in Australia with over 20 years experience in the legal and mediation arena, Lisa respects and values the privilege to provide services to people and businesses impacted by hard times and conflict. Lisa helps people manage change and conflict and build their capabilities and confidence in conflict and difficult situations.

As Director of www.goldcoastmediation.com.au Lisa has built lasting relationships B2B and P2P providing consultancy services to government and private sector in dispute resolution, coaching and education. Lisa holds qualifications in Law and Masters in Conflict Management and Resolution from JCU and applies a multidisciplinary approach to working with a diverse range of clients. Clients Lisa has worked with range of people from different backgrounds from everyday mums and dads to scientists, professors and government departments.

Timing: Please note this session runs from 12.30–2.00pm (AEST) | 2.30–4.00pm (NZST).

Technology required: Zoom application, PC/laptop/tablet/smartphone, Internet connection, sound/speakers or a headset and an in-built microphone.

Accessing the Online Workshop

Online Workshops are run using Zoom as our online platform.

  • How do I access the Online Workshop?

    You will receive the Zoom link in your registration confirmation email.

  • What do I need on my computer or device to take part in an Online Workshop?

    You will ideally need a computer or device with a camera and microphone and good Internet coverage. You will need to make sure that you can access ‘Zoom’ in your browser. You can download and install Zoom prior or as part of the process when you first click the Zoom link.

    System requirements

    You may join the Online Workshop from your PC, Mac, Linux or mobile devices (IOS or Android). Click here to learn about:

    • Supported operating systems, tablets and mobile devices
    • Supported browsers
    • Required device processor and RAM

    Internet connectivity

    • Join a Zoom test meeting to test your Internet connectivity.
    • Check here for recommended Internet bandwidth.


    • You will need speakers or headphones to listen to the speaker. Check that your headphones or speakers are connected and the volume is turned on (where applicable).
    • You may also need to check the Audio Settings on Zoom once you have logged in.
  • How can I access technical support?




    • Resolution Institute Sydney office : +61 2 9251 3366 (Landline) | 1800 651 650 (Freecall)
    • Resolution Institute Wellington office: +64 4 470 0110 (Landline) | 0800 453 237 (Freecall)

    Zoom Help Centre

    If you require urgent assistance and are unable to reach the Resolution Institute office, please contact Zoom Help Centre and choose Free or Pro plan subscribers - Chat Live to begin the chat session. You will be required to provide the event’s Webinar ID that’s on your confirmation email. Zoom chat support is available 24/7.