Learning & events

Online Workshop | Two Sessions on the Exploration stage of the mediation model

with Catherine Davidson

Monday 27 September and Wednesday 29 September 2021 | 11am-12.30pm AEST | Online

About the Online Workshop: The second in a series of online workshops revisiting the Diamond Model from Resolution Institute’s five day Mediation Training, delivered in two parts. The sessions are designed for those who are keen to hone their skills in focussed areas having recently completed their training or for those seeking an opportunity to refresh.

Session Outline: Occupying a significant slice of the mediation diamond, effective exploration is essential to discussing the needs and interests of the parties. Using a well framed agenda as a map, and a core set of communication skills, the mediator models best practice to the parties and facilitates a robust discussion. This stage helps the parties better understand the source and scope of their dispute and becomes the platform from which mutual problem solving can develop.

Day 1:

Revisiting purpose and core elements

  • the role of the mediator and the parties

  • effective transition - in and out

  • discussing needs and interests - mine, yours, ours and others

  • enabling parties to shift from first to second position

  • identifying and exploring mutual needs

  • using the Agenda as a map - where to start, how and when to move between issues and using the agenda to monitor progress

Facilitating direct communication between the parties

  • active listening: how to demonstrate as mediator and encourage the parties to do the same, listening for language cues, and noticing voice

  • silence: the power of pause and how to use it

  • summary: when and how to maximise benefit

Questions and Answers

Day 2:

More communication skills: questions, reframes, emotions and mapping

  • open questions: a framework to help build them and identifying simple, versatile, “go to” questions

  • timing of questions: having a strategy - what will add value now and what might I work with later?

  • reframing: how, why, when and risks

  • seeing emotions as the windows to interests: basic framework to help use emotion constructively

  • mapping the discussion: tools that help

  • timing: encouraging adequate discussion of each issue before moving on, circling back if needed

  • ending exploration: signals that it's time to move and managing the transition to private sessions

Questions and Answers

Online Workshops: One and a half hour online workshops upskilling current practitioners via Zoom meetings. A maximum of 15 attendees are able to participate in a given workshop. The trainer and the participants will all be able to see each other and interact online. This new format will be delivered as ’ bite sized chunks of learning’ with an opportunity for Q&A at the end of each.

About the presenter

Catherine Davidson

Catherine Davidson is a nationally accredited mediator (NMAS) and is certified by the International Mediation Institute (IMI). Catherine practised commercial litigation in London and Sydney. A mediator for 16 years, Catherine has mediated over 800 commercial and workplace disputes.

Catherine mediates under several industry schemes including the NSW Small Business Commission, Australian Small Business and Family Enterprise Ombudsman (National Franchising Panel), and The NSW Farm Debt Mediation Act. She is also a panel mediator for the Australian Disputes Centre.

Catherine has mediated a broad range of workplace disputes in both the public and private sectors, including tertiary institutions, professional services firms and hospitals.

Catherine is a trainer for the Australian Disputes Centre Mediation Training Workshops in Australia and Asia, and has delivered negotiation and mediation workshops in a number of law schools in India and China.


Timing: Please note these sessions run from 11.00am - 12.30pm AEST

Technology required: Zoom application, PC/laptop/tablet/smartphone, Internet connection, sound/speakers or a headset and an in-built microphone.

Accessing the Online Workshop

Online Workshops are run using Zoom as our online platform.

  • How do I access the Online Workshop?

    You will receive the Zoom link in your registration confirmation email.

  • What do I need on my computer or device to take part in an Online Workshop?

    You will ideally need a computer or device with a camera and microphone and good Internet coverage. You will need to make sure that you can access ‘Zoom’ in your browser. You can download and install Zoom prior or as part of the process when you first click the Zoom link.

    System requirements

    You may join the Online Workshop from your PC, Mac, Linux or mobile devices (IOS or Android). Click here to learn about:

    • Supported operating systems, tablets and mobile devices
    • Supported browsers
    • Required device processor and RAM

    Internet connectivity

    • Join a Zoom test meeting to test your Internet connectivity.
    • Check here for recommended Internet bandwidth.


    • You will need speakers or headphones to listen to the speaker. Check that your headphones or speakers are connected and the volume is turned on (where applicable).
    • You may also need to check the Audio Settings on Zoom once you have logged in.
  • How can I access technical support?




    • Resolution Institute Sydney office : +61 2 9251 3366 (Landline) | 1800 651 650 (Freecall)
    • Resolution Institute Wellington office: +64 4 470 0110 (Landline) | 0800 453 237 (Freecall)

    Zoom Help Centre

    If you require urgent assistance and are unable to reach the Resolution Institute office, please contact Zoom Help Centre and choose Free or Pro plan subscribers - Chat Live to begin the chat session. You will be required to provide the event’s Webinar ID that’s on your confirmation email. Zoom chat support is available 24/7.