Learning & events

Online Workshop | Fitting the forum to the fuss: adapting, adopting and designing the consensual process for the parties and with the parties

with Bruce Cottrill

Thursday 28 May 2020 | 12.00 - 1.30PM | Online

12:00 PM - 1:30 PM (NZ Time)
To convert to your local time visit worldtimebuddy.com.

About the Online Workshop

The facilitative and linear approach to mediation is likely the ‘corner stone’ to contemporary consensual dispute resolution practice. And for very good reasons. But this ‘one size fits all’ approach undeniably can leave value on the table - value that the parties ought to be leaving the process with and be benefiting by.

This workshop will explore, from a practical perspective, the elements of intake, process design, adaptability, and agility that will ensure that we are not just ‘one trick ponies’ and that we really do fit the ‘forum to fuss in’ the most pragmatic and professional manner possible. And to the maximum benefit to the parties.

Join this workshop if you are ready for your dispute resolution paradigm to be challenged, to step outside of your comfort zone, and to set some of the established rules to one side. And, all of the while, still maintaining the highest professional and ethical standards.

Online Workshops: One and a half hour online workshops upskilling current practitioners via Zoom meetings. A maximum of 14 attendees are able to participate in a given workshop. The trainer and the participants will all be able to see each other and interact online. This new format will be delivered as ’ bite sized chunks of learning’ with an opportunity for Q&A at the end of each.

About the presenter

Bruce Cottrill
Dispute Resolver, Teacher, Trainer, Coach

Bruce has been a dispute resolver for 30 years.  His practice has been broad and varied. He is a well-regarded and experienced teacher, trainer, coach, consultant and practitioner of dispute resolution.  He has undertaken many multi-party high profile public and private mediations, as well as conducting numerous independent employment related investigations.  His professional background also includes change management, accident prevention consulting to ACC, disaster event recovery and farming on his own account. 

Bruce lectured in Dispute Resolution at Massey University for 18 years.  He has a Masters in Conflict Management from La Trobe University as well as dispute resolution, industrial relations and business studies graduate and post graduate diplomas from Massey and Victoria Universities.

Timing: Please note this session runs from 12.00 - 1.30pm NZ time.

Technology required: Zoom application, PC/laptop/tablet/smartphone, Internet connection, sound/speakers or a headset and an in-built microphone.

Accessing the Online Workshop

Online Workshops are run using Zoom as our online platform.

  • How do I access the Online Workshop?

    You will receive the Zoom link in your registration confirmation email.

  • What do I need on my computer or device to take part in an Online Workshop?

    You will ideally need a computer or device with a camera and microphone and good Internet coverage. You will need to make sure that you can access ‘Zoom’ in your browser. You can download and install Zoom prior or as part of the process when you first click the Zoom link.

    System requirements

    You may join the Online Workshop from your PC, Mac, Linux or mobile devices (IOS or Android). Click here to learn about:

    • Supported operating systems, tablets and mobile devices
    • Supported browsers
    • Required device processor and RAM

    Internet connectivity

    • Join a Zoom test meeting to test your Internet connectivity.
    • Check here for recommended Internet bandwidth.


    • You will need speakers or headphones to listen to the speaker. Check that your headphones or speakers are connected and the volume is turned on (where applicable).
    • You may also need to check the Audio Settings on Zoom once you have logged in.
  • How can I access technical support?




    • Resolution Institute Sydney office : +61 2 9251 3366 (Landline) | 1800 651 650 (Freecall)
    • Resolution Institute Wellington office: +64 4 470 0110 (Landline) | 0800 453 237 (Freecall)

    Zoom Help Centre

    If you require urgent assistance and are unable to reach the Resolution Institute office, please contact Zoom Help Centre and choose Free or Pro plan subscribers - Chat Live to begin the chat session. You will be required to provide the event’s Webinar ID that’s on your confirmation email. Zoom chat support is available 24/7.