Learning & events

Online masterclass | Working with difficult behaviour in mediation

with Bruce Cottrill

13 and 20 September | 12.00 - 1.30PM (NZ Time) | Online

12:00 PM - 1:30 PM (NZ Time)
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Working with difficult behaviour in mediation

This interactive workshop will focus on two aspects of working with difficult behaviour: prevention and management. It will explore working with difficult behaviour from parties and also other people who attend mediation e.g. advocates, support people etc

Difficult behaviour could include: being obstructive; aggressive / violent / controlling; avoidance; and extreme trauma and grief.

These two online sessions will offer an expert practitioner lens, sharing practical tools and strategies to apply in your own practice. There will be opportunity for discussion and reflection on questions of practice.

This will run over two sessions from 12.00 – 1.30pm on Tuesday 13 September and Tuesday 20 September. The sessions will be run in a Zoom meeting format with presenter and participants all visible on screen, the group will be capped at 15 to be suitable for interactive learning. This online masterclass will run ‘live’. These sessions will not be recorded.

The timing of these sessions will be:

  • Tuesday 13 September (12.00 – 1.30pm)
  • Tuesday 20 September (12.00 – 1.30pm)

Bruce Cottrill
Dispute Resolver, Teacher, Trainer, Coach

Bruce Cottrill has been a dispute resolver for over 30 years.  His practice has been broad and varied. He is a well-regarded and experienced teacher, trainer, coach, consultant and practitioner of dispute resolution. 

Bruce has undertaken many multi-party high profile public and private mediations, as well as conducting numerous independent employment related investigations.  His professional background also includes change management, accident prevention consulting to ACC, disaster event recovery and farming on his own account. 

Bruce lectured in Dispute Resolution at Massey University for 18 years.  He has a Masters in Conflict Management from La Trobe University as well as dispute resolution, industrial relations and business studies graduate and post graduate diplomas from Massey and Victoria Universities.

Timing: Please note these sessions run from 12.00 - 1.30pm NZ time.

Technology required: Zoom application, PC/laptop/tablet/smartphone, Internet connection, sound/speakers or a headset and an in-built microphone.

Accessing the Online Masterclass

Online masterclasses are run using Zoom as our online platform.

  • How do I access the online masterclass?

    You will receive the Zoom link in your registration confirmation email.

  • What do I need on my computer or device to take part in an online masterclass?

    You will ideally need a computer or device with a camera and microphone and good Internet coverage. You will need to make sure that you can access ‘Zoom’ in your browser. You can download and install Zoom prior or as part of the process when you first click the Zoom link.

    System requirements

    You may join the Online Series from your PC, Mac, Linux or mobile devices (IOS or Android). Click here to learn about:

    • Supported operating systems, tablets and mobile devices
    • Supported browsers
    • Required device processor and RAM

    Internet connectivity

    • Join a Zoom test meeting to test your Internet connectivity.
    • Check here for recommended Internet bandwidth.


    • You will need speakers or headphones to listen to the speaker. Check that your headphones or speakers are connected and the volume is turned on (where applicable).
    • You may also need to check the Audio Settings on Zoom once you have logged in.
  • How can I access technical support?




    • Resolution Institute Sydney office : +61 2 9251 3366 (Landline) | 1800 651 650 (Freecall)
    • Resolution Institute Wellington office: +64 4 470 0110 (Landline) | 0800 453 237 (Freecall)

    Zoom Help Centre

    If you require urgent assistance and are unable to reach the Resolution Institute office, please contact Zoom Help Centre and choose Free or Pro plan subscribers - Chat Live to begin the chat session. You will be required to provide the event’s Webinar ID that’s on your confirmation email. Zoom chat support is available 24/7.

  • Do I need to attend all the sessions?

    The intention is that the topic is delivered across the 2 sessions. The registration cost is for the 2 sessions.

  • Can I choose to pay for and attend only one of the sessions?

    These are not being sold individually.

  • Will the sessions be recorded so if I miss one I can catch up?

    No the sessions won’t be recorded, as everyone is on screen we would have to have permission from all. The intention is that these are interactive sessions.