Learning & events

Accelerated Conciliation Course | 5-7 September 2022

with Shiv Martin and Alexandra Sidoti

5-7 September 2022 | 9.00am -1.00pm AEST | ZOOM

In response to ADRAC's 2021 Report, "Conciliation: Connecting the Dots", Resolution Institute has compiled a specialised course in Conciliation theory, skills and practice.

Where to next? Use your specialist skills and become an accredited conciliator

This workshop provides the skills and knowledge to assist those who work in any statutory or industry scheme conciliation process. The skills are not only relevant to conciliators but all those involved in the process including managers, intake staff and lawyers.

"The course content was excellent. The presenters were obviously very experienced and genuinely concerned to share their knowledge in a practical and effective way." K Primrose, Principal

Who is this training for?

  • Conciliators (or aspiring conciliators) and mediators who work within a statutory body or other government agency/association/ authority with a specific jurisdictional or legal focus.
  • Mediators who have completed the five-day Resolution Institute mediation training
  • Those practicing the skillset such as managers, intake staff and lawyer

What will you learn?

The learning goals include:

  • Understanding the theory and practice of conciliation, as distinct from mediation and other dispute resolution processes
  • Clarity as to what a good conciliation process looks like and the guiding principles for a conciliator
  • Understanding the role, responsibilities, and limitations of a conciliator
  • An overview of legislative foundations of conciliation (non-industry specific)
  • Conciliation models of practice and key conciliation skills and practice based on relevant roleplays
  • Expert knowledge and the application of administrative law and other general legal principles
  • Advocacy, authority, reporting requirements and ethical practice
  • Practice in some of the key, distinct conciliator skills including specialised opening statements and managing expectations around jurisdiction and relevance.

Are there any prerequisites?


Being an accredited mediator or

Working knowledge of mediation/conciliation/conferencing


There will be a short assessment which includes comprehensive and personalised feedback for each participant from our trainers. Participants will be asked to complete a written reflection on how they apply conciliation skills in their work. Our trainers will also provide each participant with feedback on their reflective writing, understanding of core concepts and demonstration of key skills during the live workshop.

About the presenters

Shiv Martin

Shiv is a nationally accredited mediator, practicing lawyer, conciliator, decision maker and certified vocational trainer. She has engaged in complex dispute resolution, stakeholder engagement and team building in the government and legal sectors for 13 years. As a mediator, trainer and facilitator Shiv has a unique and diverse set of expertise in Law, Management, Vocational Education and Mediation.

Shiv works for various government organisations as an independent decision maker or conciliator and conducts private workplace mediations and facilitations. She is currently a part time Assistant Information Commissioner, Queensland. In this role she makes statutory decisions on the information and privacy rights of individuals, corporations and government entities. She manages teams and projects in public service dispute resolution.

Shiv is also an Independent Examiner with the Australian National Contact Point for OECD complaints. In this role Shiv conciliates, investigates, and makes decisions in relation to complaints made about the conduct of multinational companies. In this role, Shiv engages in complex, global conflict resolution that impacts on different cultural groups. As an experienced community mediator, Shiv has a keen interest and skill in conducting cross-cultural and intergenerational mediations. She is an active member of the South Queensland Dispute Resolution Centre where she continues to train, coach and assess aspiring mediators for NMAS Accreditation.

Recently, as a Conference Registrar for the Administrative Appeals Tribunal, Shiv conducted conciliations in a broad array of public sector disputes including tax, worker’s compensation and disability support (NDIS matters) and social services complaints.

Shiv’s greatest area of strength and passion is training and coaching in dispute resolution. She is a leading conciliation and public service trainer for the Resolution Institute, and facilitates reflective practice workshops for public service managers.

Alexandra Sidoti

Alexandra has extensive experience in dispute resolution. Having commenced her career as a solicitor in commercial litigation, Alexandra has spent 15 years working in alternative dispute resolution within the financial services industry. She has worked as a case manager/investigator, a practising conciliator and as a decision maker.

Alexandra has a particular interest in dispute resolution practice and processes. She completed her masters honours thesis on role and boundaries of advice in conciliation practice at the Financial Ombudsman Service. She has a long history of providing dispute resolution training and conciliation coaching both internally and externally with stakeholders in the financial services industry.

In recent years she was instrumental in developing and implementing an internal training and ccreditation programme for conciliators at the Australian Financial Complaints Authority, and its predecessor scheme the Financial Ombudsman Service. This is a structured programme that includes preliminary training, conciliation observation and coaching and a series of micro skills modules.

Accessing the Online Workshop

Online Workshops are run using Zoom as our online platform.

Timing: Please note this session runs from 9–12.30pm (AEST).

Technology required: Zoom application, PC/laptop/tablet/smartphone, Internet connection, sound/speakers or a headset and an in-built microphone.

  • How do I access the Online Workshop?

    You will receive the Zoom link in your registration confirmation email.

  • What do I need on my computer or device to take part in an Online Workshop?

    You will ideally need a computer or device with a camera and microphone and good Internet coverage. You will need to make sure that you can access ‘Zoom’ in your browser. You can download and install Zoom prior or as part of the process when you first click the Zoom link.

    System requirements

    You may join the Online Workshop from your PC, Mac, Linux or mobile devices (IOS or Android). Click here to learn about:

    • Supported operating systems, tablets and mobile devices
    • Supported browsers
    • Required device processor and RAM

    Internet connectivity

    • Join a Zoom test meeting to test your Internet connectivity.
    • Check here for recommended Internet bandwidth.


    • You will need speakers or headphones to listen to the speaker. Check that your headphones or speakers are connected and the volume is turned on (where applicable).
    • You may also need to check the Audio Settings on Zoom once you have logged in.
  • How can I access technical support?




    • Resolution Institute Sydney office : +61 2 9251 3366 (Landline) | 1800 651 650 (Freecall)
    • Resolution Institute Wellington office: +64 4 470 0110 (Landline) | 0800 453 237 (Freecall)

    Zoom Help Centre

    If you require urgent assistance and are unable to reach the Resolution Institute office, please contact Zoom Help Centre and choose Free or Pro plan subscribers - Chat Live to begin the chat session. You will be required to provide the event’s Webinar ID that’s on your confirmation email. Zoom chat support is available 24/7.