Learning & events

On demand | Webinar | How emotions impact on important processes in conflict, such as information seeking, reasoning and decision making

with Dr Samantha Hardy

On demand | Online
"I really enjoyed the immediate practical application of this webinar."

How emotions impact on important processes in conflict, such as information seeking, reasoning and decision making


Dr Samantha Hardy presents a three-part series on working with emotions in the conflict resolution context.

In this the second session Samantha explores:

  • How emotions impact on important processes in conflict, such as information seeking, reasoning and decision making

  • Examines some typical emotions in conflict situations and how they impact on parties’ behaviour

  • Considers how practitioners can harness emotions to support curiosity, cooperation and problem solving.

The other two sessions in the series are as follows:

Session 1 | Working with emotions in conflict: recent emotions research and what it means for conflict resolution practitioners - this is now 'on demand' and can be purchased here

Session 3 | Regulating and expressing emotions in conflict: practical skills for conflict resolution practitioners - this is now 'on demand' and can be purchased here

Register yourself and gain valuable CPD points.


About the speaker

Dr Samantha Hardy

Samantha Hardy provides coaching and training in conflict management and resolution. She practises primarily in the workplace context and in the university sector.

Sam has been accredited as a mediator under the Australian National Mediation System and is a Certified Transformative Mediator by the US Institute of Conflict Transformation. She is a Certified Narrative Coach Practitioner, an experienced conflict coach and the founder of the REAL Conflict Coaching System. She holds a PhD in Law and Conflict Resolution, as well as other postgraduate qualifications in education.

Sam is also a well known university educator, holding adjunct professorial appointments in Australia, Singapore, Hong Kong and the USA.

Sam has also published widely in conflict resolution, including her books:

  • Dispute Resolution in Australia, 3rd Ed. (2014) co-authored with David Spencer
  • Mediation for Lawyers (2010) co-authored with Olivia Rundle
  • Sex, Gender, Sexuality and the Law: Social and legal issues facing individuals, couples and families (2016) co-authored with Olivia Rundle and Damien Riggs.