Learning & events

On demand | Webinar | Elder mediation in an ethnic community setting: a case study and interactive fire side chat

with Vesna Cvjeticanin and Anna Quinn

On demand | Online
"well facilitated, interesting and informative, great to have a case study unpacked through the lens of mediation principles"

Elder mediation in an ethnic community setting: a case study and interactive fire side chat

In this webinar Vesna Cvjeticanin, mediator/lawyer/interpreter brings her rich cross-professional expertise and skill, coupled with lived experience, to share thoughts and considerations about elder mediation in an ethnic community setting. Anna Quinn (NZ based mediator, trainer, supervisor) facilitates a discussion with Vesna. Together they explore:

  • Elder mediation in the ethnic community context
  • Trust building
  • Complex ethnic-specific family relationships (including the impact of culture, traditions, gender and beliefs as well as health, and acceptance of ‘outside-of-the-family’ care)
  • Capacity (cognitive skills and decision-making capacity, in the context of limited language skills)
  • The impact of a lack of resources and or knowledge and the ethical challenges this can raise for the mediator

About the speakers

Vesna Cvjeticanin
Mediator, Lawyer, Interpreter

Vesna is an Australian an NMAS accredited and practising mediator, and a lawyer by profession. Vesna also practises as a NAATI Certified Interpreter for the Serbian<>English languages and holds a Diploma in Cultural Studies. This rich cross-professional expertise and skill, coupled with lived experience, places Vesna in a unique position, enabling her to deliver services with a deep insight into multi-cultural and multi-dimensional aspects of each of her practice areas.

Vesna’s career encompasses more than three decades in the Australian and ACT Public Service, where she held director positions in health policy and legislation, medical research, licensing and working with vulnerable people, to mention only a few. In her mediation practice, Vesna focuses on the area of Elder Mediation, and in particular Elder Mediation in Ethnic Communities, where she sees a growing, often not properly recognised, need for a carefully and knowledgeably tailored mediation service delivery.

In line with her commitment to supporting her local community, Vesna volunteers by producing two radio programs – one on mediation, and the other in her mother-tongue, on Serbian culture, language and tradition, including promotion of aged care and ageing issues. She is also a Panel Member on the Conflict Resolution Service ACT, the AUSIT National Council’s Vice-President for Communications and Public Relations and holds professional memberships in the Resolution Institute and the Australian Mediation Association, as well as the Act Law Society.


Anna Quinn
Mediator, Trainer, Facilitator, Mentor, Supervisor

Anna is a Resolution Institute Fellow, a leading trainer in the field in New Zealand, a very experienced mediator, facilitator, mentor and supervisor as well as an experienced representative of parties in mediation. Anna has 3 decades of experience in conflict management and she has in depth knowledge of the range of processes from restorative justice to facilitation.

Anna lectured at Auckland University Law School for several years; has been a trainer for the Institute of Judicial Studies delivering to District and High Court Judges, has trained throughout Australasia and the Pacific and is a regular conference presenter on topics including communication, difficult conversations, neuro- competency and the psychology of conflict.

Anna has special interest in the Peace Foundation’s work in schools and also in the management of conflict involving the elderly (Member Elder Mediator Australasian Network ‘EMAN’ Committee).