Learning & events

On demand | Free Webinar | Will ‘Conciliation Training’ be useful for me? An introduction to conciliation and its use

with Shiv Martin and Alexandra Sidoti

On demand | Online
“Thank you, very helpful information and skillset to be learned”
"Fantastic webinar with a lot of food for thought about whether I am a facilitator or conciliator"

Will ‘Conciliation Training’ be useful for me? An introduction to conciliation and its use


During this FREE webinar Shiv and Alexandra discuss the ADRAC report Conciliation: connecting the dots. The report is the culmination of seven years of work. They also look at what the report's findings mean for conciliation as a separate process and skillset and outline the key competencies of a conciliator.

Shiv and Alexandra explore what conciliation could look like in practice and consider different applications of the conciliation model in public service delivery and other conflict contexts.

The webinar offers participants an opportunity to understand the definition of conciliation and consider whether specialist conciliation will be helpful to their professional development or day to day work practice.

This webinar and the conciliation training are open to both our Australia and Aotearoa New Zealand audiences and, although the ADRAC report findings are based on the Australian context, the content of both the webinar and the training are equally relevant in both contexts.

The link to the recording of this webinar will remain active for at least 3 months from the date of purchase. We continue to consult with the given presenter as to whether extended availability is possible. We are therefore not able to guarantee access beyond 3 months.

About the speakers

Shiv Martin

Shiv is a nationally accredited mediator, practicing lawyer, conciliator, decision maker and certified vocational trainer. She has engaged in complex dispute resolution, stakeholder engagement and team building in the government and legal sectors for 13 years. As a mediator, trainer and facilitator Shiv has a unique and diverse set of expertise in Law, Management, Vocational Education and Mediation.

Shiv works for various government organisations as an independent decision maker or conciliator and conducts private workplace mediations and facilitations. She is currently a part time Assistant Information Commissioner, Queensland. In this role she makes statutory decisions on the information and privacy rights of individuals, corporations and government entities. She manages teams and projects in public service dispute resolution.

Shiv is also an Independent Examiner with the Australian National Contact Point for OECD complaints. In this role Shiv conciliates, investigates, and makes decisions in relation to complaints made about the conduct of multinational companies. In this role, Shiv engages in complex, global conflict resolution that impacts on different cultural groups. As an experienced community mediator, Shiv has a keen interest and skill in conducting cross-cultural and intergenerational mediations. She is an active member of the South Queensland Dispute Resolution Centre where she continues to train, coach and assess aspiring mediators for NMAS Accreditation.

Recently, as a Conference Registrar for the Administrative Appeals Tribunal, Shiv conducted conciliations in a broad array of public sector disputes including tax, worker’s compensation and disability support (NDIS matters) and social services complaints.

Shiv’s greatest area of strength and passion is training and coaching in dispute resolution. She is a leading conciliation and public service trainer for the Resolution Institute and facilitates reflective practice workshops for public service managers.

She has also taught students of the University of Queensland and Newcastle University and continues to teach with Bill Eddy of the High Conflict Institute. She has trained many public service decision makers in negotiation skills and strategy. In additional to training, Shiv advises organisations on designing and implementing appropriate policies, systems and practices around effective conflict resolution and complaints handling. Some of the organisations that Shiv has partnered with or trained for include:

  • Information Commissioner (Qld)
  • Administrative Appeals Tribunal
  • Australian Financial Complaints Authority
  • High Conflict Institute
  • Department of Justice and Attorney General
  • Ombudsman South Australia
  • Accident Compensation and Conciliation Service
  • National Disability Insurance Service Commission
  • TEAM Real Estate, Ray White Real Estate
  • UC Berkley
  • Catholicare
  • National Sports Tribunal
  • Central West Hospital and Health Service
  • Local Government NSW
  • Department of Planning, Innovation and Environment (NSW)
  • Newcastle Univerty
  • Australian Human Rights Commission
  • Metro North Hospital and Health Service
  • Department of Child Safety (Qld)

Alexandra Sidoti

Alexandra has extensive experience in dispute resolution. Having commenced her career as a solicitor in commercial litigation, Alexandra has spent 15 years working in alternative dispute resolution within the financial services industry. She has worked as a case manager/investigator, a practising conciliator and as a decision maker.

Alexandra has a particular interest in dispute resolution practice and processes. She completed her masters honours thesis on role and boundaries of advice in conciliation practice at the Financial Ombudsman Service.

She has a long history of providing dispute resolution training and conciliation coaching both internally and externally with stakeholders in the financial services industry.

In recent years she was instrumental in developing and implementing an internal training and accreditation programme for conciliators at the Australian Financial Complaints Authority, and its predecessor scheme the Financial Ombudsman Service. This is a structured programme that includes preliminary training, conciliation observation and coaching and a series of micro skills modules.