Learning & events

Mediation training | Online | 28 and 30 July and 3-4, 6-7, 11 and 13 August 2020

28 and 30 July and 3-4, 6-7, 11 and 13 August 2020 | Online

Attend Resolution Institute's flagship mediation training online as an 8-day part time blended learning course.

The online training meets the requirements for National Mediator Accreditation System (NMAS) in Australia. The course has a strong skills development orientation and includes demonstrations, simulation role plays offering experiential learning along with personalised coaching and feedback from highly skilled mediators.

Workshop Times

The workshop is 10am - 3pm (AEST) each day.

Please check your time zone here.

Our teaching approach

  • A practical learning experience that is built on sound theory with a strong skills development orientation

  • This training includes theory, online discussions, videos, group activities, demonstrations by trainers and role plays with personalised coaching feedback

  • Bringing you into the Resolution Institute classroom from any location

  • Face to face training online that will stimulate, engage and educate

  • Enjoy the opportunity to share and learn from workshop trainers, coaches and one another

  • Some work is required away from classroom sessions

  • All course materials and resources will be provided electronically

Who is this training for?

  • anyone keen to add mediation to their professional skill set
  • those who are interested in developing their negotiation and conflict resolution skills
  • professionals who advise clients, manage staff or facilitate planning and decision making
  • those who handle disputes in commercial, government, not-for-profit or community sectors
  • HR professionals
  • those wishing to become professional accredited mediators

Previous participants include dispute resolvers and complaints handlers in all sectors, managers and executives, lawyers and accountants, human resource personnel and organisational trainers, union and workplace relations advisors, health care practitioners, educators, counsellors, coaches, conciliators, industrial relations experts and community engagement professionals.

There are no prerequisites for this course.

You will learn...

  • a proven step-by-step mediation process adaptable to a wide range of circumstances
  • essential skills to identify the range of drivers underpinning different perspectives
  • effective communication skills and processes to manage difficult or emotionally charged interactions
  • strategies to generate options and break impasse
  • practical tools to keep people with conflicting views focused on achieving constructive outcomes
  • a critical understanding of ethical issues relevant when navigating conflict and dispute situations

About our trainers

For the first time ever, this training will be led by our Training Faculty together with our coaching team of highly experienced mediators.

Bradley Chenoweth

Mediator for a wide range of disputes, Bradley facilitates multi-party processes in commercial, organisational, community and cross-cultural settings. He is a Visiting Fellow to the University of WA Law School and a Senior Associate with Dialogos - a leading global consultancy in dialogue and system transformation - that continues the pioneering work of its founders at the Dialogue Project, Massachusetts Institute of Technology, Boston.

Nina Harding

Experienced mediator of commercial, workplace and large public disputes. On numerous mediator panels including the Hong Kong International Arbitration Centre, RI Advanced panel, and Franchising and Workers Compensation. Nina has taught at the University of Hong Kong, UNSW, the Law Institute of Victoria and UQ. She is a popular keynote speaker and an internationally recognised expert in complaint handling.

Anne Sutherland-Kelly

Mediator and consultant to private and public sector clients. Following a background in commercial law, Anne’s mediation experience includes commercial, anti-discrimination, medical negligence, family and wills and estate matters. She currently specialises in workplace. Anne is appointed as a mediator to the Victorian Civil and Administrative Tribunal and teaches ADR in the post graduate law program at Monash University.

Your next steps

After graduating from this course, to become accredited you will need to:

Frequently asked questions

  • Do the early bird rates apply?

    We are pleased to offer a special discounted early bird fee up to two weeks prior to course enrolment.

  • Are there discounted rates for group bookings?

    Discounted rates for bulk bookings are available, please contact us on (02) 9251 3366 or at learning@resolution.institute.

  • Do you provide in-house courses?

    Resolution Institute can also offer in-house courses customised to meet your needs as an organisation – please contact us on (02) 9251 33 66 or learning@resolution.institute to discuss options.

  • Is assessment part of this course?

    Assessment is not part of the course. Following completion of this course, you can choose to apply for mediation accreditation assessment.

  • How do I access the Online Workshop?

    You will receive an email with the Zoom meeting link about a week prior to the workshop.

    You will need to ensure you have made full payment beforehand to receive the link.

  • What do I need on my computer or device to take part in an Online Workshop?

    You will ideally need a computer or device with a camera and microphone and good Internet coverage. You will need to make sure that you can access ‘Zoom’ in your browser. You can download and install Zoom prior or as part of the process when you first click the Zoom link.

    System requirements

    You may join the Online Workshop from your PC, Mac, Linux or mobile devices (IOS or Android). Click here to learn about:

    • Supported operating systems, tablets and mobile devices
    • Supported browsers
    • Required device processor and RAM

    Internet connectivity

    • Join a Zoom test meeting to test your Internet connectivity.
    • Check here for recommended Internet bandwidth.


    • You will need speakers or headphones to listen to the speaker. Check that your headphones or speakers are connected and the volume is turned on (where applicable).
    • You may also need to check the Audio Settings on Zoom once you have logged in.
  • How can I access technical support?




    • Resolution Institute Sydney office : +61 2 9251 3366 (Landline) | 1800 651 650 (Freecall)
    • Resolution Institute Wellington office: +64 4 470 0110 (Landline) | 0800 453 237 (Freecall)

    Zoom Help Centre

    If you require urgent assistance and are unable to reach the Resolution Institute office, please contact Zoom Help Centre and choose Free or Pro plan subscribers - Chat Live to begin the chat session. You will be required to provide the event’s Webinar ID that’s on your confirmation email. Zoom chat support is available 24/7.

  • Where are the terms for refunds and transfers?

    Bookings for training are subject to terms and conditions. These can be viewed here.