Learning & events

Mediation training | Online | 10 - 14 October, 2022

Monday 10 October - Friday 14 October 2022 | Online

Attend the Resolution Institute online 5-day mediation course for a practical learning experience that is built on sound theory.

The training meets the requirements for the Resolution Institute Mediation Accreditation system in New Zealand. The course has a strong skills development orientation. The programme includes demonstrations, simulation role plays offering experiential learning along with personalised coaching and feedback from highly skilled mediators.

"The most helpful, informative and inspiring workshop I have ever attended."
"Coaching during simulations was very affirming and focused on future improvements."

"A very intensive and well-constructed course. It felt rigorous at the same time as being supportive."
"Extremely useful in a range of contexts through management, leadership and hands-on mediation."

Who is this training for?

  • anyone keen to add mediation to their professional skill set
  • those who are interested in developing their negotiation and conflict resolution skills
  • professionals who advise clients, manage staff or facilitate planning and decision making
  • those who handle disputes in commercial, government, not-for-profit or community sectors
  • HR professionals
  • those wishing to become professional accredited mediators

Previous participants include dispute resolvers and complaints handlers in all sectors, managers and executives, lawyers and accountants, human resource personnel and organisational trainers, union and workplace relations advisors, health care practitioners, educators, counsellors, coaches, conciliators, industrial relations experts and community engagement professionals.

There are no prerequisites for this course.

Please be aware the course involves some pre-course learning elements sent out a month prior. During the training week a small amount of self-directed learning is required in the evening. The training week is full time, we recommend not attempting to be available to other work commitments during the week in order to make the most of the learning opportunity.

You will learn...

  • a proven step-by-step mediation process adaptable to a wide range of circumstances
  • essential skills to identify the range of drivers underpinning different perspectives
  • effective communication skills and processes to manage difficult or emotionally charged interactions
  • strategies to generate options and break impasse
  • practical tools to keep people with conflicting views focused on achieving constructive outcomes
  • a critical understanding of ethical issues relevant when navigating conflict and dispute situations

Technical requirements to access an online course

Technology required: a laptop or desktop computer with a camera and an internet connection (you will need good internet signal strength to access the Zoom platform), sound/speakers or a headset and an in-built microphone. The Resolution Institute team will run a tech session with you prior to the course to familiarise you with the platform.

About our trainers

Anna Quinn

Anna is a Resolution Institute Fellow, a leading trainer in the field in New Zealand, a very experienced mediator, facilitator, mentor and supervisor as well as an experienced representative of parties in mediation. Anna has 3 decades of experience in conflict management and she has in depth knowledge of the range of processes from restorative justice to facilitation.

Anna lectured at Auckland University Law School for several years; has been a trainer for the Institute of Judicial Studies delivering to District and High Court Judges, has trained throughout Australasia and the Pacific and is a regular conference presenter on topics including communication, difficult conversations, neuro- competency and the psychology of conflict.

Anna has special interest in the Peace Foundation’s work in schools and also in the management of conflict involving the elderly (Member Elder Mediator Australasian Network ‘EMAN’ Committee).

Originally from Central Hawkes Bay, Te Mata is her mountain and the Tuki Tuki her river. Anna currently lives in Auckland, is a very proud Mum to 3 young men and is a great lover of the outdoors (early in 2021 she cycled the Tour of Aotearoa Route the length of NZ from Cape Reinga to Bluff with her husband).

Jon Everest
Jon is an independent mediator with a particular focus on applying restorative principles within organisations to create a healthy, high performing culture. He worked for many years for Victoria University where he established the independent Employee Advisory and Resolution Service (EARS) and was latterly a Senior Consultant, Practice Development at the Diana Unwin Chair of Restorative Justice supporting the application of restorative principles in many different contexts.

Jon is a Fellow of the Resolution Institute, an advanced accredited mediator, family dispute resolution provider and restorative justice facilitator, with endorsements for working with family violence and sexual offending.

Jon’s first career was as a Police Inspector in the Royal Hong Kong Police before completing his Masters in the area of crime and violence, and further studies and training in dispute resolution.

Jon is a mediation and restorative justice trainer and assessor.

Everard Halbert
Everard is of Rongowhakaata, Te Arawa, Irish and Welsh decent. Everard has completed studies in Māori and Law at Victoria University of Wellington. He has lectured at Victoria University.

Everard works in the private and public sectors in the conflict resolution space including mediation, restorative practice, and Te Pae Oranga - he is a trainer and assessor in these three areas.

Everard currently works for the New Zealand Police.

Sarah Ramsay

Sarah has been practising in the conciliation/complaint resolution space for over 10 years. In 2014 she received the LEADR practitioner award for achievement by an emerging mediator.

As the Regulatory Services Manager at the Real Estate Authority, she is responsible for leading and coaching a team of dispute resolution professionals to deliver high-quality resolution services to consumers and real estate agents.

Sarah is a trainer, coach and assessor for Resolution Institute.

Outside of her mediation work she is the co-founder of an electric vehicle start-up, a salsa dancer, and proud fur-Mum of two adorable SPCA cats.

Moira Ransom
Moira’s background is 30+ years of mediation experience across the areas of Family Court and health and energy sector disputes.

She’s Massey University and Resolution Institute trained and accredited and is a Resolution Institute Mediation Accreditation assessor and trainer.

Moira develops and delivers complaint management training to frontline staff and is a past winner of a LEADR practitioner award for significant contribution to ADR.

The course will be led by one or two of these trainers along with our coaching pool of highly experienced mediators.

Your next steps

After graduating from this course, to become accredited you will need to:

Frequently asked questions

  • Do the early bird rates apply?

    We are pleased to offer a special discounted early bird fee up to one month prior to course enrolment.

  • Are there discounted rates for group bookings?

    Discounted rates for bulk bookings are available, please contact us on (04) 470 0110 or write to us at infonz@resolution.institute to discuss options.

  • What are the terms and conditions if I need to cancel or transfer?

    Bookings for training are subject to terms and conditions. These can be viewed here.

  • Do you provide in-house courses?

    Resolution Institute can also offer in-house courses customised to meet your needs as an organisation – please contact us on on (04) 470 0110 or write to us at infonz@resolution.institute to discuss options.

  • Is assessment part of this course?

    Assessment is not part of the course. Following completion of this course, you can choose to apply for Resolution Institute mediation accreditation assessment.