Learning & events
Mediation training | Auckland | 1-5 July 2019
Monday 1 July - Friday 5 July 2019 | Auckland
Attend the Resolution Institute 5-day mediation course for a practical learning experience that is built on sound theory.
The training meets the requirements for the Resolution Institute Mediation Accreditation system in New Zealand. The course has a strong skills development orientation. The programme includes demonstrations, simulation role plays offering experiential learning along with personalised coaching and feedback from highly skilled mediators.
"Coaching during simulations was very affirming and focused on future improvements."
"A very intensive and well-constructed course. It felt rigorous as the same time as be supportive."
"Extremely useful in a range of contexts through management, leadership and hands-on mediation."
Who is this training for?
- anyone keen to add mediation to their professional skill set
- those who are interested in developing their negotiation and conflict resolution skills
- professionals who advise clients, manage staff or facilitate planning and decision making
- those who handle disputes in commercial, government, not-for-profit or community sectors
- HR professionals
- those wishing to become professional accredited mediators
Previous participants include dispute resolvers and complaints handlers in all sectors, managers and executives, lawyers and accountants, human resource personnel and organisational trainers, union and workplace relations advisors, health care practitioners, educators, counsellors, coaches, conciliators, industrial relations experts and community engagement professionals.
There are no prerequisites for this course.
You will learn...
- a proven step-by-step mediation process adaptable to a wide range of circumstances
- essential skills to identify the range of drivers underpinning different perspectives
- effective communication skills and processes to manage difficult or emotionally charged interactions
- strategies to generate options and break impasse
- practical tools to keep people with conflicting views focused on achieving constructive outcomes
- a critical understanding of ethical issues relevant when navigating conflict and dispute situations
About our trainers
Anna is a Resolution Institute Fellow, a leading trainer in the field in New Zealand, a very experienced mediator/facilitator as well as an experienced representative of parties in mediation. Anna has 3 decades of experience in conflict management and she has in depth knowledge of the range of processes from restorative justice facilitation.
Anna lectured at Auckland University Law School for several years; has been a trainer for the Institute of Judicial Studies delivering to District and High Court Judges and is a regular conference presenter.
Anna has special interest in the Peace Foundation’s work in schools and also in the management of conflict involving the elderly (Member Elder Mediator Australasian Network ‘EMAN’ Committee).
Moira’s background is 30+ years of mediation experience across the areas of Family Court and health and energy sector disputes.
She’s Massey University and Resolution Institute trained and accredited and is a Resolution Institute Mediation Accreditation assessor and trainer.
Moira develops and delivers complaint management training to frontline staff and is a past winner of a LEADR practitioner award for significant contribution to ADR.
Jon is Senior Consultant, Practice Development at the Diana Unwin Chair of Restorative Justice at Victoria University of Wellington. He is a Fellow of the Resolution Institute, an advanced accredited mediator, family dispute resolution provider and restorative justice facilitator, with endorsements for working with family violence and sexual offending.
Jon’s first career was as a Police Inspector in the Royal Hong Kong Police before completing his Masters in the area of crime and violence, and further studies and training in dispute resolution. Jon is a mediation and restorative justice trainer and assessor.
The course will be led by one or two of these trainers along with our coaching pool of highly experienced mediators.
Your next steps
After graduating from this course, to become accredited you will need to:
Frequently asked questions
Do the early bird rates apply?
Are there discounted rates for group bookings?
Discounted rates for bulk bookings are available, please contact us on (04) 470 0110 or write to us at firstname.lastname@example.org to discuss options.
Where are the terms for refunds and transfers?
Bookings for training are subject to terms and conditions. These can be viewed here.
Do you provide in-house courses?
Resolution Institute can also offer in-house courses customised to meet your needs as an organisation – please contact us on on (04) 470 0110 or write to us at email@example.com to discuss options.
Is assessment part of this course?
Assessment is not part of the course. Following completion of this course, you can choose to apply for Resolution Institute mediation accreditation assessment.