Learning & events

Mediation refresher | Online | 14-15 November 2022

Monday 14 November - Tuesday 15 November 2022 | Online

Join this 2-day online course to refresh your mediation skills.

Learning objective

To refresh your memory on the mediation process, and the essential communication skills used by the mediator to facilitate dialogue between the parties throughout the process.

Preparation for mediation is an important part of the process. Understand essential steps that assist preparation for the parties and the mediator, and the value this brings to the mediation.

Learning outcomes

  • Revise key concepts such as the intake process, assessing suitability for mediation, and how to run an effective preliminary meeting
  • Revisit the 8 stages of the Diamond model, the role of the mediator in each
  • Develop your communication skills as Mediator – hone your listening, questioning and reframing skills
  • Participate in 3 mediation simulations with feedback from an experienced coach that will assist your development

Who is this training for?

  • Accredited mediators wanting to complete Continuing Professional Development (CPD)
  • Applicants for national accreditation using the ‘experienced qualified’ pathway needing CPD
  • Candidates for video assessment seeking practice and feedback


Completed the 5-day Mediation course or equivalent.

What is included?

  • Pre-recorded videos on some of the important stages of the mediation process
  • Two sessions of 5.5 hour live interactive learning on the Zoom platform, held across two days (see lesson plan below)

Lesson Plan

Session 1 |Monday 14 November 2022 | 10am - 4.30pm (AEST):

  • Preparing for Mediation: Online tutorial
  • Discussion forum: Review of the mediation model
  • Mediation Role Play Simulation
  • Q&A Session

Session 2 | Tuesday 15 November 2022 | 10am - 4.30pm (AEST):

  • Mediation Role Play Simulations
  • Mediator's Communication Skills
  • Q&A Session

Full program outline available upon registration.

About our trainer

Franca Petrone

Franca has a background in law and over 25 years’ experience providing dispute management services in a broad range of areas including commercial, personal injury, workplace and family. She provides training and coaching in conflict management and mediation for various universities and other organisations in Australia and the broader Asia Pacific region.

Franca’s practice includes mediating and conciliating in a number of South Australian and Federal courts and tribunals. She is on various mediator panels and is a restorative engagement facilitator for the Office of the Commonwealth Ombudsman and Catholic Church under their Towards Healing program.

Franca was inaugural Secretary and a founding Director of the Mediator Standards Board (MSB) (2010-2013) and Project Officer, Review of Standards (2013-2015). She is Chair of the Law Society of South Australia (LSSA) ADR Committee and a member of both the LSSA and AAT Mediator Accreditation Committees.

Franca has been providing training and coaching services to the Resolution Institute (formerly LEADR) since 1995 and has consistently received excellent feedback from training participants about the value she brings to the training offerings.

Your next steps

After graduating from this course, to become accredited you will need to:

Frequently asked questions

  • Is assessment part of this course?

    Assessment is not part of the course. Following completion of this course, you can sit an online mediation accreditation assessment.

  • How do I access the Online Refresher?

    You will receive an email with the Zoom meeting link about a week prior to the workshop.

    You will need to ensure you have made full payment beforehand to receive the link.

  • What do I need on my computer or device to take part in the Online Refresher?

    You will ideally need a computer or device with a camera and microphone and good Internet coverage. You will need to make sure that you can access ‘Zoom’ in your browser. You can download and install Zoom prior or as part of the process when you first click the Zoom link.

    System requirements

    You may join the Online Workshop from your PC, Mac, Linux or mobile devices (IOS or Android). Click here to learn about:

    • Supported operating systems, tablets and mobile devices
    • Supported browsers
    • Required device processor and RAM

    Internet connectivity

    • Join a Zoom test meeting to test your Internet connectivity.
    • Check here for recommended Internet bandwidth.


    • You will need speakers or headphones to listen to the speaker. Check that your headphones or speakers are connected and the volume is turned on (where applicable).
    • You may also need to check the Audio Settings on Zoom once you have logged in.
  • How can I access technical support?




    Zoom Help Centre

    If you require urgent assistance and are unable to reach the Resolution Institute office, please contact Zoom Help Centre and choose Free or Pro plan subscribers - Chat Live to begin the chat session. You will be required to provide the event’s Webinar ID that’s on your confirmation email. Zoom chat support is available 24/7.

  • Do you provide in-house courses?

    Resolution Institute can also offer in-house courses customised to meet your needs as an organisation – please contact us on (02) 9251 33 66 or learning@resolution.institute to discuss options.

  • Where are the terms for refunds and transfers?

    Bookings for training are subject to terms and conditions. These can be viewed here.