Learning & events

Mediation training |Adelaide| 24-28 October 2022

Monday 24 - Friday 28 October 2022 | Hotel Grand Chancellor Adelaide, 65 Hindley Street, Adelaide SA 5000

Attend the Resolution Institute five-day mediation training for a practical learning experience built on sound theory.

The training meets the requirements for the National Mediator Accreditation System (NMAS) in Australia. The course has a strong skills development orientation. You will engage in demonstrations, simulation role plays offering experiential learning along with personalised coaching and receive feedback from highly skilled mediators.

Upon completion of the course, you will receive 20% off your membership for your first year which will gain you exclusive access to a range of our membership benefits. For more information about membership benefits, click here.

"The most helpful, informative and inspiring workshop I have ever attended"
"Coaching during simulations was very affirming and focused on future improvements"
"A very intensive and well-constructed course. It felt rigorous as the same time as be supportive"
"Extremely useful in a range of contexts through management, leadership and hands-on mediation."

Who is this training for?

  • anyone keen to add mediation to their professional skill set
  • those who are interested in developing their negotiation and conflict resolution skills
  • professionals who advise clients, manage staff or facilitate planning and decision making
  • those who handle disputes in commercial, government, not-for-profit or community sectors
  • HR professionals
  • those wishing to become professional accredited mediators

Previous participants include dispute resolvers and complaints handlers in all sectors, managers and executives, lawyers and accountants, human resource personnel and organisational trainers, union and workplace relations advisors, health care practitioners, educators, counsellors, coaches, conciliators, industrial relations experts and community engagement professionals.

There are no prerequisites for this course.

You will learn...

  • a proven step-by-step mediation process adaptable to a wide range of circumstances
  • essential skills to identify the range of drivers underpinning different perspectives
  • effective communication skills and processes to manage difficult or emotionally charged interactions
  • strategies to generate options and break impasse
  • practical tools to keep people with conflicting views focused on achieving constructive outcomes
  • a critical understanding of ethical issues relevant when navigating conflict and dispute situations

About our trainers

Anne Sutherland

Mediator and consultant to private and public sector clients. Following a background in commercial law, Anne’s mediation experience includes commercial, anti-discrimination, medical negligence, family and wills and estate matters. She currently specialises in workplace. Anne is appointed as a mediator to the Victorian Civil and Administrative Tribunal and teaches ADR in the post graduate law program at Monash University.

Franca Petrone

Franca has a background in law and over 25 years’ experience providing dispute management services in a broad range of areas including commercial, personal injury, workplace and family. She provides training and coaching in conflict management and mediation for various universities and other organisations in Australia and the broader Asia Pacific region.

Franca’s practice includes mediating and conciliating in a number of South Australian and Federal courts and tribunals. She is on various mediator panels and is a restorative engagement facilitator for the Office of the Commonwealth Ombudsman and Catholic Church under their Towards Healing program.

Franca was inaugural Secretary and a founding Director of the Mediator Standards Board (MSB) (2010-2013) and Project Officer, Review of Standards (2013-2015). She is Chair of the Law Society of South Australia (LSSA) ADR Committee and a member of both the LSSA and AAT Mediator Accreditation Committees.

Franca has been providing training and coaching services to the Resolution Institute (formerly LEADR) since 1995 and has consistently received excellent feedback from training participants about the value she brings to the training offerings.

This course will be led by Anne and Franca, along with our coaching pool of highly experienced mediators.

Your next steps

After graduating from this course, to become accredited you will need to:

Frequently asked questions

  • Do the early bird rates apply?

    We are pleased to offer a special discounted early bird fee up to one month prior to course enrolment.

  • Are there discounted rates for group bookings?

    Discounted rates for bulk bookings are available, please contact us on (02) 9251 3366 or write to us at learning@resolution.institute.

  • Where are the terms for refunds and transfers?

    Bookings for training are subject to terms and conditions. These can be viewed here.

  • Do you provide in-house courses?

    Resolution Institute can also offer in-house courses customised to meet your needs as an organisation – please contact us on (02) 9251 33 66 or learning@resolution.institute to discuss options.

  • Is assessment part of this course?

    Assessment is not part of the course. Following completion of this course, you can choose to apply for mediation accreditation assessment.