Learning & events

Online workshop | Difficult conversations: How to prepare yourself and others

with David Bryson

Thursday 20 October 2022 | 11.00am – 12.30pm AEST | Online

About the Online Workshop

By popular demand, we now present the sixth round of online workshop on preparing yourself and others for a difficult conversation.

Taking on a Difficult Conversation in working or personal relationships is one of the most challenging things not only to do, but to get right. If we react in the moment, it usually escalates an already fractious relationship. Or the anxiety we feel can be so overwhelming we avoid them, only making things worse.

This session provides a simple tool (Stepping Stones) to help you prepare for a difficult conversation and so maintain your balance at the table in the conversation. The tool can also be used if you are coaching or preparing someone for a difficult conversation; for example, a staff member, or a party in a mediation or negotiation.

Included with the workshop is a Stepping Stones Checklist, a simple and invaluable guide for preparation and managing a difficult conversation at the table.

Session Outline:

The presentation will be by workshop instruction and discussion, video clips of a difficult conversation coaching session (a reconstructed scenario), PowerPoint slides and Checklist worksheet.

The presentation scenario is based on a workplace example. Participants will have the opportunity in the session to use the checklist to prepare for a difficult conversation in another setting.

The session structure and learning outcomes are:

  • Introduction: Understanding why difficult conversations are so difficult

  • Step 1: How to remove the interpretation filter from our view of the other person

  • Step 2: Exploring possible reasons for what has happened or happening

  • Step 3: Generating options for taking on the conversation

  • Step 4: Developing an effective communication plan for “at the table”

  • Step 5: Scaffolding the outcomes so they are durable

  • Step 6: Review and reflection – how to become your own best coach

Wrap: Questions and Answers

Online Workshops: One and a half hour online workshops upskilling current practitioners via Zoom meetings. A maximum of 20 attendees are able to participate in a this workshop. The trainer and the participants will all be able to see each other and interact online. This new format will be delivered as ’bite sized chunks of learning’ with an opportunity for Q&A at the end of each.

About the presenter

David Bryson

David Bryson is a former member of NADRAC and an experienced Australian workplace facilitator, mediator and coach. In 2014 David was awarded a LEADR Award for Significant Contribution to Dispute Resolution in Australia. He is Director of an ADR consultancy and Senior Consultant at Resolve Advisors whose Director Shirli Kirschner co-produced the Stepping Stones tool.

Timing: Please note this session runs from 11.00am–12.30pm (AEST).

Technology required: Zoom application, PC/laptop/tablet/smartphone, Internet connection, sound/speakers or a headset and an in-built microphone.

Accessing the Online Workshop

Online Workshops are run using Zoom as our online platform.

  • How do I access the Online Workshop?

    You will receive the Zoom link in your registration confirmation email.

  • What do I need on my computer or device to take part in an Online Workshop?

    You will ideally need a computer or device with a camera and microphone and good Internet coverage. You will need to make sure that you can access ‘Zoom’ in your browser. You can download and install Zoom prior or as part of the process when you first click the Zoom link.

    System requirements

    You may join the Online Workshop from your PC, Mac, Linux or mobile devices (IOS or Android). Click here to learn about:

    • Supported operating systems, tablets and mobile devices
    • Supported browsers
    • Required device processor and RAM

    Internet connectivity

    • Join a Zoom test meeting to test your Internet connectivity.
    • Check here for recommended Internet bandwidth.


    • You will need speakers or headphones to listen to the speaker. Check that your headphones or speakers are connected and the volume is turned on (where applicable).
    • You may also need to check the Audio Settings on Zoom once you have logged in.
  • How can I access technical support?




    • Resolution Institute Sydney office : +61 2 9251 3366 (Landline) | 1800 651 650 (Freecall)
    • Resolution Institute Wellington office: +64 4 470 0110 (Landline) | 0800 453 237 (Freecall)

    Zoom Help Centre

    If you require urgent assistance and are unable to reach the Resolution Institute office, please contact Zoom Help Centre and choose Free or Pro plan subscribers - Chat Live to begin the chat session. You will be required to provide the event’s Webinar ID that’s on your confirmation email. Zoom chat support is available 24/7.