Online | VIC | Resolving disputes during COVID-19 - Adapting to an online world

with Genevieve Grant

Wednesday 7 October 2020 | 5.45-7.15pm AEDT | Online

Resolving disputes during COVID-19 - Adapting to an online world

COVID-19 has impacted life in many ways including how we resolve conflicts/disputes. With continuing restrictions on face to face contact for dispute resolution, we have had to turn to various online platforms and media to engage with our clients to provide ongoing dispute resolution services. One year ago, few of us would have chosen Online Dispute Resolution (ODR) processes as our first approach, but the pandemic has thrust us into this brave new world.

Associate Professor Genevieve Grant has a keen interest in this area. Her research explores online justice and she teaches ODR and legal ethics to students at Monash University. She will discuss some of the key issues confronting Mediators in managing the process, managing the parties, and ethical considerations within an ODR environment.

Following her brief presentation, participants will break into groups to share their own personal stories about ODR. Genevieve will participate in each breakout group and be part of the report back. Each group will report back key take-aways from the session.

This is an opportunity to network and engage with fellow Mediators - we are all in this together.

About the presenter

Genevieve Grant Associate Professor Genevieve Grant is Director of the Australian Centre for Justice Innovation in the Law Faculty at Monash University. Genevieve's research uses empirical methods to evaluate the design and performance of dispute resolution, civil justice and injury compensation systems. This work cuts across the fields of dispute resolution, legal technology, injury compensation, legal ethics and health law. Genevieve has experience investigating the perspectives of stakeholders and users (including compensation claimants, users of online dispute resolution platforms, courts, family law disputants, medical examiners and administrative decision-makers). She is particularly interested in Online Dispute Resolution, and teaches Australia's first unit dedicated to ODR. Her recent research can be found on Google Scholar. She tweets about legal innovation, injury compensation, dispute resolution and legal ethics @gengrant.