Learning & events

Government conciliation and complaints handling

Resolving disputes in public service roles requires a unique set of skills. Dispute resolution practitioners must have a good grasp of the relevant legal and policy considerations, understand principles of natural justice while mastering interest-based negotiation techniques. These skills are often demanded in a resource limited environment. Public service dispute resolution also concerns conversations with the most vulnerable and complex individuals in our society. For this reason, dispute resolution practitioners working in public service need also to have advanced communication skills in order to communicate with individuals who may have a cultural, physical or psychological disadvantage. 

The actions taken by public service officers often leads to profound impacts on the lives of individuals as well as whole communities. For this reason, it is important to implement tailored, best practice dispute resolution techniques. Each government department and team is different in terms of how experienced their staff are in working with conflict, as well as the level of conflict that they experience. Our training and consulting services are focussed on understanding the needs of your public service organisation and then tailoring a diverse array of learning resources to best meet each public service organisation's specific needs.

Online masterclass - AU
Online Masterclass Series : Dispute Resolution skills for the public and community service sectors | Session 2
with Shiv Martin

  • 5 November 2020 | 12.00-1.30pm AEDT
  • Mediation, Masterclass, Online
Online masterclass - AU
Online Masterclass Series: Dispute Resolution skills for the public and community service sectors | Session 3
with Shiv Martin

  • 13 November 2020 | 12.00 - 1.30pm AEDT
  • Mediation, Masterclass, Online
Online masterclass - AU
Online Masterclass Series: Dispute Resolution skills for the public and community service sectors | Session 4
with Shiv Martin

  • 26 November 2020 | 12.00 - 1.30pm AEDT
  • Mediation, Masterclass, Online
Online masterclass - AU
Online Masterclass Series : Dispute Resolution skills for the public and community service sectors | Session 5
with Shiv Martin

  • 3 December 2020 | 12.00 - 1.30pm AEDT
  • Mediation, Masterclass, Online