Learning & events

Conflict Coaching Aotearoa training | Online | 3 - 5 October, 2022

Monday 3rd - Wednesday 5th October, 2022 | Online

The overall aim of the course is to equip the practitioner with a simple, intuitive coaching model to apply when supporting people in conflict, appropriate to the cultural context of Aotearoa New Zealand.This course has been developed in Aotearoa New Zealand drawing on both Māori and Pākehā world views and perspectives on conflict.

Learning outcomes:


What will the course cover?

  • What is conflict coaching and what is the role of a coach
  • A roadmap for coaching individuals through conflict in a systematic way
  • How to support a client to analyse and unpack their conflict and develop an action plan
  • Core coaching skills of listening, questioning and rapport building
  • An opportunity to practice and refine your skills.


Who is the course for?

  • Mediators and restorative practitioners who want to deepen their one-to-one coaching skills to use in the preparation for meeting/mediation (intake) phase
  • HR practitioners who need to support and guide staff through conflicts at work
  • Managers and supervisors who want to support their staff when conflict arises
  • Anyone who wants to develop their own conflict competence.


The course will invite you to reflect on:

  • Your own conflict style and drivers
  • How Māori tikanga and kawa can inform your approach to conflict coaching
  • Your own cultural footprint and how this influences your approach to conflict.


What can you expect to take away?

  • A simple, intuitive coaching model to apply when supporting people in conflict
  • Confidence to use conflict coaching in your own life and work
  • The ability to work flexibly in diverse communities in Aotearoa New Zealand.


What time commitment is needed?

  1. Ahead of the course you will be provided with some short articles to read to set the context for the course.
  2. The course itself will last three days full-time, 9am to 5pm on the first two days and 9am to 4pm on the final day. This will involve a mixture of short presentations, class discussions and coached practices.
  3. After the course, and in order to get your completion certificate, you will be expected to participate in three on-line coaching practices, two as a client and one as a coach, followed by completion of a short reflective journal.

This is an experiential course where participants will have opportunities to be both the coach and the client to experience and fully understand how the coaching process works.


Continuing professional development

This course contributes up to 24 hours continuing professional development under the Resolution Institute Mediation Accreditation scheme.


Technical requirements to access an online course

Technology required: a laptop or desktop computer with a camera and an internet connection (you will need good internet signal strength to access the Zoom platform), sound/speakers or a headset and an in-built microphone. The Resolution Institute team will run a tech session with you prior to the course to familiarise you with the platform.


About our trainers

Jon Everest
Jon is an independent mediator with a particular focus on applying restorative principles within organisations to create a healthy, high performing culture. He worked for many years for Victoria University where he established the independent Employee Advisory and Resolution Service (EARS) and was latterly a Senior Consultant, Practice Development at the Diana Unwin Chair of Restorative Justice supporting the application of restorative principles in many different contexts.

Jon is a Fellow of the Resolution Institute, an advanced accredited mediator, family dispute resolution provider and restorative justice facilitator, with endorsements for working with family violence and sexual offending.

Jon’s first career was as a Police Inspector in the Royal Hong Kong Police before completing his Masters in the area of crime and violence, and further studies and training in dispute resolution.

Jon is a mediation and restorative justice trainer and assessor.


Paula Feathers

Paula is an experienced facilitator and Professional Certified Coach (PCC) with the International Coaching Federation (ICF).

She qualified as a coach in 2008 and, in addition to coaching, teaches on an ACTP (Accredited Coach Training Programme) qualification programme for the ICF.

She is on the Leadership Development Centre panel of approved coaches for the NZ Public Sector. (ldc.govt.nz) She also facilitates a Women’s Leadership Development Programme through Victoria University of Wellington, Te Herenga Waka.

Paula works mostly in the NZ Public Sector with mid-level and senior managers, but also has clients in the not-for-profit sector both here and overseas.


Marlene Raumati

Waikato / Tainui

​Marlene is a conflict resolution and social justice practitioner who specialises in kaupapa Māori issues. As an intermediate speaker of te reo Māori, she has experience in applying tikanga when assisting whānau, lawyers and judges with navigating tikanga related matters within the context of the law and the wider Family Justice sector. This work has and continues to include Family Court, District Court and High Court proceedings.

Marlene advises whānau, clients and dispute practitioners with navigating and exploring tikanga related matters within the wider dispute and conflict resolution environment.

Marlene is a Kaiārahi – Family Court Navigator, based at the Manukau District Courts and often acts as a conduit between whānau, clients, social service providers and government agencies.

Marlene is well connected to the community and has experience working with mana whenua, iwi authorities, government departments and private clients within Aotearoa.

The course will be led by all three of these trainers along with several experienced conflict coaches.


Frequently asked questions

  • Are there any group discounts available?

    Discounted rates for bulk bookings are available, please contact us on (04) 470 0110 or write to us at infonz@resolution.institute to discuss options.

  • Where are the terms for refunds and transfers?

    Bookings for training are subject to terms and conditions. These can be viewed here.