Resolving a Dispute


The Respondent has 20 calendar days from the date of commencement of administrative proceedings to lodge a response to the Complaint. Respondents will be provided with a copy of the complaint and should take care to familiarise themselves with the auDA policy and Resolution Institute supplementary rules before responding to the complaint.

Copies of the response should be sent to the Complainant and to the approved provider assisting in the administrative proceedings.