Resolution Institute conference

Spotlight on practice

16–17 October 2019, Wellington NZ

Connecting, guiding and resolving - negotiation skills for mediators

with Trevor Slater

Good negotiation skills for mediators are sometimes overlooked as a key part of the mediator’s toolkit.

In the workshop attendees will learn and practice negotiation skills that will assist their process from the very start of connecting with the parties at intake through to reality testing, option generation and resolution.

The session will delve deeper into the interest model of negotiation as well as the positional style and how these can work together. The what, why and options of conflict will be examined and exercises undertaken to practice these methods.

This workshop will offer an opportunity to explore, through presentation, discussion and practice:

  • How to use a simple negotiation preparation process/guide to better prepare for the mediation.
  • The different negotiation styles and models and when and how to apply each.
  • How to negotiate party objections and stay in the mediation model.
  • Using negotiation skills at the reality testing and option generation stages.
  • The skills needed to negotiate the formal settlement agreement.

How not to over negotiate and risk undoing the resolution agreement.


Trevor Slater is the Resolution Institute’s New Zealand General Manager. He is passionate about membership organisations especially providing value for membership.

Previously Trevor was Client Director of Financial Dispute Resolution Service and General Manager of Financial Service Complaints Limited – both of which are financial dispute resolution scheme approved by the Minister of Consumer Affairs.

Trevor is a highly-experienced dispute resolution practitioner, negotiator and trainer. He holds a Masters Degree in Conflict Resolution from La Trobe University and is a Fellow and former Board member of the Resolution Institute.

He has undertaken hundreds of successful negotiations, conducted many workshops and training sessions on negotiation, pioneered the telephone conciliation process and co-wrote and presented the first complaints handling course as a Masters’ Degree subject at La Trobe University.