How do you set a good foundation for a successful mediation or conciliation?
with Trevor Slater
We all know that sometimes mediations and conciliations go well and sometime not so well. This can be caused by unknowingly not setting a good foundation at the very start of the conciliation process.
In this workshop Trevor will take you through the early barriers to a successful mediation and the ways you can overcome them and increase the likelihood of a successful outcome.
This session is suitable for all types of mediation and conciliation and in particular for those working in organisations that provide independent complaint resolution for consumers.
Trevor has a vast experience in dispute resolution and using conciliation in a statutory framework, having worked in this field for many years.