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How conflict coaching can benefit workplaces and relationships

The damaging effects of conflict on relationships and workplaces present ongoing challenges for individuals, teams and employers. The NSW Facilitative Special Interest Group hosted this interactive discussion with guest speakers Noelene Salmon and Lynora Brooke who presented on how the introduction and use of conflict coaching can assist in changing attitudes and workplace cultures, benefit relationships and save costs.

Currently being used extensively in some federal and state government departments and by practitioners working with families, partnerships, workplace teams, boards and individuals, the results can be and are, life-changing. Useful as an intervention in its own right as well as being very powerful when used as a pre-cursor to mediation, a business case for the successful introduction of conflict coaching into a large NSW government workplace was outlined, along with other examples of its application and benefits in very different environments.

These experienced practitioners explained:

  • How this process can enhance opportunities for individuals and organisations to expand their skillset
  • When and how organisations can make use of Conflict Management Coaches either incorporated in existing internal roles, or using independent external practitioners
  • How it can be used in collaborative practice and family matters

About the speakers

Noelene Salmon
With over 20 years’ experience in senior Human Resources and Industrial Relations roles, Noelene changed direction and has focused for the last 10 years on alternative dispute resolution. She has extensive experience working in government health. Outside of government, Noelene provides training and resolution services through her company Good Outcome - Mediation & Conflict Resolution. Noelene is a nationally accredited mediator and CINERGY® Conflict Management Coach through Resolution Institute. Noelene holds a Master of Business in Employee Relations and a Master of Dispute Resolution.

Lynora Brooke
With many years’ leadership, consulting and dispute resolution experience in corporate, small business, government and not-for-profit organisations and more recently as the Principal of Redefinity, Lynora has conducted numerous mediations, conflict management coaching, and executive coaching/mentoring sessions as well as team dynamics assessments within a variety of workplaces. She delivers CINERGY® Conflict Management Coaching and Leader as Workplace Coach courses for Resolution Institute in Australia and NZ. Lynora was awarded an Inaugural LEADR Practitioner Award for Significant Contribution to ADR – Contribution to the professional development of others in ADR in September 2013.