About my services
Wilson and Webster Consultancy Services provide assistance to organisations in matters related to complaints and grievances. Our services include:
Dispute Resolution After careful analysis we select an appropriate dispute resolution process and work with the parties to create a fair and optimal outcome for all.
Professional Development We provide a range of professional development options; including awareness raising seminars, skills based training and specialist coaching for individuals.
Organisational Review and Analysis We partner with our clients to develop a whole of organisation approach to responding to internal and external complaints and grievances. We develop policy and recommendations that integrate the complexity of the regulatory environment and diverse stakeholders and that facilitate a continuous improvement approach.
Complaints and Appeals
Bullying and Mobbing, Harassment
Workers Compensation and Workplace Injuries
Privacy, Records Management
We work with government and community services and have specialist knowledge of Mental Health Services, Health Services, Workers Compensation, Human Services, Tertiary Education and Social Housing.
Experience and qualifications
PhD, UM. M.Com[IR&HR](Hons)UM,B.SocSci.,CMAHRI,MIAMA
Other ADR Experience
Over a period of 14 years Penny has undertaken numerous undergraduate subjects and completed a range of specialist short courses in dispute resolution.
Universities, non-government welfare sector, trade unions, residential tenancies, retirement villages, mobile home parks and caravan parks.
Master of Commerce [Industrial Relations & Human Resource Management] (Hons), Bachelor Social Science, Advanced Certificate Welfare, CMAHRI, MIAMA Human Resource Consultant Penny has conducted over 300 mediations and conciliations over a seven year period. Working initially in the area of tenancy law where she conducted mediations for large groups from Retirement Villages and Mobile Home Parks, Penny has extended her dispute resolution practice to workplace relations. With a special interest in bullying and harassment, Penny uses insights and skills she has gained as a manager and a CEO, and years of working directly with people in trauma and distress to facilitate effective resolution of disputes. Universities, non-government welfare sector, trade unions, residential tenancies, retirement villages, mobile home parks and caravan parks. Over a period of 14 years Penny has undertaken numerous undergraduate subjects and completed a range of specialist short courses in dispute resolution.